Supporting Waysion’s Expansion into Europe
Client: Waysion
Industry: Industrial-Grade Mobile Terminals / Embedded Computing
Solution Provided by Iqutech: Pre-Sales Support, After-Sales Support, Repair & Refurbishment, Lifecycle Management
Background
With over twenty years of innovation, Waysion has been at the forefront of developing industrial-grade mobile data terminal solutions. The company now serves over thirty countries and regions worldwide. Its commitment to innovation and quality has positioned Waysion as a leading player in the industrial tablet market.
The Iqutech Solution
Iqutech was selected as Waysion’s European partner to provide full-spectrum pre-sales and after-sales support, ensuring their entry into the region was both smooth and scalable.
Pre-Sales Services
To support Waysion’s go-to-market efforts, iQuTech provides:
Order Processing & Fulfilment: Efficient, compliant order execution tailored to customer timelines
Technical Assembly & Quality Control: Expert handling and rigorous testing of industrial-grade tablets before shipment
Pan-European Distribution: End-to-end logistics from local iQuTech hubs across the EU, ensuring fast delivery and regulatory alignment
After-Sales Services
Our award-winning Circular Economy repair and refurbishment model is at the heart of our support:
Returns Management: Streamlined process for handling device returns from across Europe
Repair & Refurbishment: Skilled technicians restore products to full working condition, extending lifecycle and recovering value
End-to-End Lifecycle Support: A managed, traceable service that enhances customer satisfaction and reduces e-waste
This holistic support allows Waysion to focus on innovation and product development, while iQuTech handles the operational backbone needed to scale in a complex, highly regulated region.
Results
Trusted European Partner Appointed: Waysion’s market entry supported by a partner with deep operational and regulatory knowledge
Smooth Product Launch & Delivery: Industrial tablets shipped and supported across Europe using iQuTech’s existing network
Circular Economy Practices Adopted: Refurbishment-first approach reduces waste and manufacturing costs
Customer Satisfaction Boosted: Local, responsive after-sales support ensures happy customers and repeat business