Shortening eir's sustainability journey

Eir's telecoms goods were now collected, returned, and systematically processed at a central hub managed by IQUTECH. Each item was scanned, recorded, inspected, cleaned, tested, repaired or refurbished, and repackaged for reuse. In about 90% of returns, the products were found to have repairable cosmetic faults, ensuring a quick turnaround time. Only a small amount of returned goods, unsuitable for further use, were harvested for their parts, promoting a sustainable practice.

As a result of implementing 'Repair to Pool', Eir was able to emulate the success of the aforementioned tech giants by reducing electronic waste and cost, while simultaneously improving their after-sales service. The strategy increased the value of their stock significantly, supplementing Eir's supply chain, and contributed positively to their market valuation. This partnership not only saved Eir millions annually but also helped ensure a reliable supply during the Covid19 pandemic when global supply lines tightened.

Moreover, it propelled Eir on its path towards achieving its ambitious climate change targets. Drawing parallels with Hardware as a Service, this new model allowed Eir to provide the hardware and charge for their telecom services such as Broadband, TV, and Mobile, creating a seamless customer experience.