Saintway is a leading hardware manufacturer of Smart Bedside Terminals, designed to enhance patient care in hospitals and nursing homes. By integrating entertainment, communication, and medical information access, Saintway provides innovative solutions for digital healthcare environments.
Support and Repairs of Bedside Infotainment Terminals
The Challenge
As Saintway plans to expand in the European market, it recognised the need to engage with a recognised and reliable partner to provide localised technical support and repair services to meet the needs and demands of EU healthcare providers.
Entering a new market means navigating complex EU regulations and adapting to regional expectations, both of which require in-depth local expertise. To ensure a smooth market entry and uphold its reputation for quality and innovation, Saintway needed a reliable partner on the ground that would enable value retention.
Our Solution
To better serve European healthcare providers, Saintway has partnered with IQUTECH, offering local technical support and repair services in Europe.
IQUTECH offer responsive local service, and reliable after-sales support that upholds Saintway’s reputation for quality and innovation. With our extensive experience in the European market and deep understanding of EU regulations, IQUTECH is well-positioned to support Saintway.
Pre-Sales Services
- Order Processing & Fulfilment: Efficient, compliant, and timely.
- Quality Control & Technical Assembly: Rigorous checks and expert handling of complex industrial devices.
- Packaging & Pan-European Distribution: Fully managed logistics, aligned with customer timelines and regulatory standards.
After-Sales Services
- Returns Management: Seamless handling of product returns from across Europe.
- Repair & Refurbishment: Our award-winning circular economy model ensures minimal waste and maximum value recovery.
- End-to-End Lifecycle Support: Extending product life while enhancing customer satisfaction.
As an award-winning circular economy repair and refurbishment company, pre-sales and after-sales service are our core strengths. Our mission is to retain value for our customers by extending product lifecycles. We manage all product returns and repairs across Europe — helping to maximise value, improve customer satisfaction, and reduce waste of products and materials. Our facilities and professional team ensure Saintway’s customers receive prompt, high-quality support without compromise.
The Results
Trusted European Partner for expansion
Saintway has partnered with IQUTECH to help ensure a smooth transition into a new market. This partnership supports growth and expansion and also enables Saintway to leverage the knowledge and expertise of a well-established operation across Europe.
Supported launch and delivery of industrial tablets across Europe
The launch of smart bedside terminals into the European market benefits from IQUTECH’s existing network of connections and associates. With our reach and facilities across the region, we ensure prompt product delivery and customer satisfaction through responsive support and efficient repairs.
Circular economy practices adopted to reduce waste and improve lifecycle value:
We extend the value of products and materials. Our Circular Economy ethos and vision for a waste-free world help all of our customers minimise waste and thus save on costs. Extended product lifecycles lead to long-term savings on manufacturing.
Enhanced customer satisfaction through fast, responsive after-sales services:
With any new product introduction into the market, after-sales service and support are pivotal to success. Our experienced team is well-versed in enabling customer satisfaction through on-time deliveries, excellent customer support and industry-leading repair and refurbishment services.
Find out more about Saintway by getting in touch with their team
Get in touch with our team to explore how we can help you
OUR LOCATIONS
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Ireland
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United Kingdom
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Poland
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Czech Republic
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Hungary
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Netherlands
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Taiwan